Refund Policy

Welcome to ADC Brands. We are committed to providing high-quality products and a positive customer experience. If you are not satisfied with your purchase, eligible items may be returned in accordance with the policy below.

1. Eligibility for Returns

To be eligible for a return, the item must:

• Be unopened and unused

• Be in the same condition in which it was received

• Be in its original packaging

• Include proof of purchase, such as an order number or receipt

Because of the nature of our products, we cannot accept returns of opened or used items.

ADC Brands reserves the right to refuse any return if the product appears to have been opened, used, altered, tampered with, or damaged after delivery.

2. Return Period

Eligible items may be returned within 14 days of the delivery date.

After 14 days from delivery, we are unable to offer a refund or exchange unless otherwise required by applicable law.

To initiate a return, please contact our customer service team through the Contact Us page on ADCBrands.com.

If your return is approved, we will provide return instructions and, when applicable, a return authorization number.

Unless the return is due to an error by ADC Brands or a defective or damaged product, the customer is responsible for return shipping costs.

3. Refunds

Once we receive your returned item, we will inspect it to confirm that it meets the eligibility requirements of this policy.

If the return is approved, the refund will be issued to the original method of payment.

Original shipping charges are non-refundable unless the return is the result of an error by ADC Brands.

After a refund is processed, additional time may be required for the refund to appear on your account depending on your bank, credit card issuer, or payment provider.

4. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact our customer service team within 14 days of delivery.

Please provide your order information and, if requested, photographs showing the damage or defect.

Once the issue is verified, ADC Brands may provide a replacement, refund, or other appropriate resolution at no additional cost to you.

5. Exchanges

We generally offer direct exchanges only for products that arrive damaged or defective.

If you would like a different product, flavor, size, or other item, you will need to return the original eligible item in accordance with this policy and place a new order.

Once the returned product has been received and approved, a refund will be issued to the original method of payment.

You will be responsible for any price difference and applicable shipping charges associated with the new order.

6. Non-Eligible Items

The following items are not eligible for return or refund:

• Opened or used products

• Products not returned in their original packaging

• Products with damaged or altered packaging

• Products that are not in their original condition

• Products damaged for reasons unrelated to an error by ADC Brands

• Gift cards

• Items returned more than 14 days after delivery, unless otherwise required by law

ADC Brands reserves the right to refuse returns that do not meet the requirements of this policy.

7. Purchases From Third-Party Retailers

This Refund Policy applies only to products purchased directly through ADCBrands.com.

If you purchased an ADC Brands product from a retailer, distributor, marketplace, convenience store, or other third party, the return or refund will be subject to that seller's applicable return policy.

Please contact the original seller directly regarding any return, refund, or exchange.

Contact Us

If you have any questions regarding a return, refund, damaged product, or exchange, please contact us through the Contact Us page on ADCBrands.com.