Shipping Policy

ADC Brands is committed to processing and shipping orders as quickly and accurately as possible.

1. Order Processing

Most orders are processed within 1–2 business days after payment is successfully received.

Orders placed on weekends or holidays will generally be processed on the next business day.

Processing times may be longer during holidays, promotions, periods of high order volume, or due to circumstances beyond our control.

2. Shipping Methods

Available shipping methods and estimated delivery times are displayed at checkout.

Delivery times are estimates provided by the shipping carrier and are not guaranteed by ADC Brands.

Once an order has been transferred to the carrier, delays caused by the carrier, weather, service disruptions, or other circumstances outside our control may affect delivery.

3. Shipping Charges

Shipping charges are calculated at checkout based on the order, destination, and selected shipping method.

Any applicable shipping fees will be displayed before the order is submitted.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before submitting your order.

ADC Brands is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

5. Tracking Information

When tracking information is available, it will be provided after the order has shipped.

Please allow time for the carrier's tracking system to update after receiving your tracking number.

6. Lost, Delayed, or Damaged Packages

If your package appears to be lost, significantly delayed, or damaged in transit, please contact us with your order number and tracking information.

ADC Brands will work with the shipping carrier when appropriate to help resolve the issue.

Claims may be subject to the carrier's investigation process and requirements.

7. Delivery Confirmation

Orders marked as delivered by the shipping carrier will generally be considered delivered.

If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, building management, or the carrier before contacting ADC Brands.

8. Shipping Restrictions

Certain products may be restricted from shipment to specific states, counties, cities, or other jurisdictions due to applicable laws or regulations.

ADC Brands reserves the right to cancel or refuse an order if the product cannot legally be shipped to the destination provided.

Contact Us

If you have any questions about shipping or an existing order, please contact us through the Contact Us page on ADCBrands.com.